Effective Date: 25 Feb 2025
Introduction
Your privacy matters to us. At Quillionn, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices regarding your information when you visit our website www.quillionn.com or make a purchase.
Information We Collect
We collect information to provide and improve our services. This includes:
✔ Personal Information – Name, email, phone number, shipping/billing address, and payment details when placing an order.
✔ Payment Information – We process payments securely through Stripe. We do not store or have access to your full credit/debit card details.
✔ Order & Transaction Data – Purchase history, product preferences, and any order-related interactions.
✔ Browsing Data – IP address, device type, browser, and cookies to optimize your shopping experience.
✔ Communication Data – When you contact us via email, chat, or social media, we may store interactions for customer support.
🚨 We do NOT sell, rent, or trade your personal information.
How We Use Your Information
We only use your data for legitimate business purposes, including:
✔ Order Processing & Fulfillment – Shipping your order, handling payments, and confirming transactions.
✔ Customer Support – Assisting with inquiries, resolving issues, and improving service.
✔ Marketing (With Your Consent) – Sending promotions, new product updates, or newsletters. You can opt-out anytime.
✔ Security & Fraud Prevention – Detecting suspicious activities to protect against fraud.
✔ Legal Compliance – Meeting regulatory requirements and enforcing terms.
Cookies & Tracking Technologies
We use cookies and analytics tools (like Google Analytics) to enhance your experience. Cookies help us:
✔ Remember your preferences (e.g., currency, language, cart items).
✔ Improve website performance based on browsing behavior.
✔ Personalize content & ads (if applicable).
You can disable cookies in your browser settings, but some features may not function properly.
How We Protect Your Information
We take security seriously and implement:
✔ Encrypted Payments – All transactions are processed securely via Stripe using SSL encryption.
✔ Data Access Control – Only authorized personnel can access customer data.
✔ Secure Storage – We do not store sensitive financial information on our servers.
🚨 However, no online system is 100% secure. By using our website, you acknowledge that data transmission over the internet carries some risk.
Third-Party Services & Data Sharing
We only share necessary data with trusted third parties:
✔ Payment Providers – Stripe for secure transactions.
✔ Shipping Carriers – To deliver your order.
✔ Analytics Services – Google Analytics for website performance tracking.
✔ Legal Authorities – If required by law or to prevent fraud.
We never sell your data to third parties for marketing purposes.
Your Rights & Choices
You have full control over your data. You can:
✔ Access & Update your personal info by contacting us.
✔ Request Data Deletion – We will remove your details upon request unless required for legal purposes.
✔ Opt-Out of Marketing Emails anytime via the unsubscribe link.
✔ Disable Cookies in your browser settings.
To manage your data, email us at hello@quillonn.com.
Retention & Data Storage
✔ We store order-related data for up to 7 years for legal and tax compliance.
✔ Customer accounts and browsing data may be retained for marketing & analytics unless a deletion request is made.
✔ We do not store full payment details (managed by Stripe).
International Data Transfers
✔ If you access our site outside of Hong Kong/China, your data may be transferred to our servers in Hong Kong or other locations where our service providers operate.
✔ We comply with GDPR (EU users) and other data protection laws.
Payment Processing & Data Transfers
To process transactions, we may share your data with third-party payment providers, which may store and process data in regions outside of Hong Kong, including the United States.
Policy Updates & Contact
We may update this Privacy Policy to reflect changes in laws or business operations. Any updates will be posted here. Continued use of our website means acceptance of these terms.
For any concerns or requests, contact us at:
📧 hello@quillonn.com
📍 Quillionn Limited, Hong Kong