FAQ’s
Yes! We ship worldwide from Hong Kong & China to major regions with reliable delivery services.
✔ Free shipping on orders over USD 199
✔ Shipping fees calculated at checkout for orders under USD 199
✔ Hong Kong & China always ship free
If you don’t see your country at checkout or need more details, reach out—we’re happy to help!
A: Shipping fees depend on your location and order amount.
✔ Orders over HKD 1,500 (~USD 190) → FREE SHIPPING
✔ Orders under HKD 1,500 → Shipping fees are as follows:
| Region | Estimated Shipping Fee (USD) for Orders Under $199 |
|---|---|
| Asia (SG, JP, KR, MY, TW) | $15 |
| US & Canada | $25 |
| Europe (UK, FR, DE, IT, etc.) | $30 |
| Australia & Other Regions | $35 |
Shipping is always FREE for Hong Kong & China.
You’ll see the final shipping cost at checkout based on your exact location.
✔ Import duties & tariffs are covered for select countries (Delivered Duty Paid – DDP).
✔ For non-DDP locations, customs may charge additional fees upon arrival.
✔ Hong Kong has no sales tax or export tax, keeping overall costs lower for you.
✔ We’ll notify you at checkout whether duties are covered or if additional charges may apply.
Got questions? Need shipping to a specific country? Reach out—we’re here to help.
No Return & refund policy
We currently do not offer refunds or exchanges. Every piece is carefully crafted and quality-checked before shipping. If your item arrives damaged or defective, please contact us within 48 hours of delivery for assistance.
Orders are processed quickly to ensure fast shipping. Once an order is placed, it cannot be canceled or modified. Please double-check your details before confirming your purchase.
Need help? We got you. If you have any questions or concerns, feel free to reach out to us through our [contact page] or email. We’re here to assist you.
Payments
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and UnionPay, as well as Apple Pay, Google Pay, and other digital wallets—all securely processed via Stripe.
Absolutely. We process all payments through Stripe, a globally trusted payment platform with industry-standard encryption and fraud protection to keep your details safe.
Currently, we do not support PayPal. We recommend using credit/debit cards or digital wallets for a fast and secure checkout.
At the moment, we do not offer installment plans. All payments must be made in full at checkout.
Orders are processed in HKD (Hong Kong Dollars) by default, but you can view approximate conversions in USD and other major currencies at checkout. Your bank or card provider may apply a small exchange fee if applicable.
First, double-check your card details and ensure your bank hasn’t blocked the transaction for security reasons. If the issue persists, try another payment method or contact us—we’re here to help!