Effective Date: 25 Feb 2025
General Terms
By accessing and using www.quillonn.com (the “Website”), you agree to comply with these Terms & Conditions. These terms govern all purchases and interactions with our brand, ensuring a secure and transparent experience.
Eligibility & Age Restriction
By placing an order with Quillionn, you confirm that:
✔ You are at least 18 years old, or you have obtained consent from a legal guardian.
✔ You are legally authorized to use the selected payment method.
Quillionn reserves the right to cancel or refuse orders if we suspect unauthorized, fraudulent, or underage purchases.
Orders, Payments & Cancellations
✔ Order Confirmation: An order is only confirmed when payment is processed, and you receive a confirmation email.
✔ Orders are processed within 2-3 business days.
✔ Pricing & Payment: Prices are listed in USD. We accept secure payments via Stripe.
✔ Cancellations: Once an order is placed, we do not allow cancellations as our pieces are processed quickly.
🚨 Fraud Protection: We reserve the right to cancel or hold orders suspected of fraudulent transactions, including multiple chargebacks, unauthorized payments, or abuse of promotions.
No Returns, No Exchanges
All sales are final. Due to the personal nature of our jewelry, we do not accept returns or exchanges unless an item arrives damaged.
✔ Damaged Items: Contact us within 48 hours of delivery with photos and proof of damage.
✔ We will assess and provide a replacement or solution at our discretion.
✔ Any claims beyond 48 hours of delivery will not be accepted.
✔ We do not cover issues caused by wear and tear, mishandling, or incorrect care.
Refunds & Chargebacks
We do not offer refunds. Please read product details carefully before purchasing.
✔ If you have concerns, reach out to us before placing an order.
✔ Chargebacks initiated for reasons outside of fraudulent transactions may result in account suspension and restrictions on future purchases.
✔ Fraudulent chargebacks will be disputed and reported to payment processors.
By placing an order with Quillionn, you confirm that you understand and accept our no return, no refund policy.
Currency & Exchange Rate Disclaimer
All prices are listed in USD. If you are purchasing from a country with a different currency, your bank or payment provider may apply exchange rates and transaction fees beyond our control.
Shipping & Customs Duties
✔ We ship from Hong Kong & China to major regions worldwide.
✔ Orders over USD 199 qualify for free shipping.
✔ Shipping fees for orders under USD 199 are calculated at checkout.
🚨 Customs & Duties
✔ We cover import duties & taxes for select countries (DDP – Delivered Duty Paid).
✔ For non-DDP regions, customers are responsible for any customs charges upon arrival.
✔ If customs fees are refused and the package is returned, the original shipping fee is non-refundable.
Product Disclaimer & Liability
✔ Crystals & stones are natural materials, and variations in color, texture, and pattern are normal.
✔ We make no medical or spiritual guarantees—our products are intended for personal use only.
✔ Quillionn is not responsible for personal reactions to materials, including metal allergies or energy-related experiences.
✔ We do not cover issues caused by wear and tear, mishandling, or incorrect care.
🚨 Limitation of Liability
✔ Quillionn is not liable for loss, damage, or injury resulting from the use of our products.
✔ Our maximum liability is limited to the original purchase price of the item.
✔ We are not responsible for delays caused by customs, courier issues, or unforeseen circumstances.
Intellectual Property
✔ All designs, logos, images, and content on www.quillionn.com are the exclusive property of Quillionn Limited.
✔ Unauthorized reproduction, modification, or resale of our designs is strictly prohibited.
✔ We actively pursue legal action against copyright infringement and brand misuse.
Governing Law & Disputes
✔ These Terms are governed by the laws of Hong Kong SAR.
✔ Any disputes will be resolved exclusively in Hong Kong courts.
✔ We encourage direct resolution before legal action. If you have concerns, contact us first.
Updates to Terms
✔ Quillionn reserves the right to update these Terms at any time.
✔ Continued use of our website implies acceptance of changes.